Why does my interview link not work?
The link expires after the window the hirer set, and it only works on the account you applied with. Sign in to the right account and try again. If the window has closed, the link cannot be revived from your side.
What the screen says, and why
"Oops! This Link is No Longer Available"
WhyThe message under it reads: The link you're trying to access is either invalid or has expired. Either the hirer's window has closed, or the link does not belong to the account you are signed in to.
FixSign out, sign in to the account you applied with, and open the link again from the original email or message.
"This Interview Has Already Been Completed"
WhyYou already finished this interview.
FixNothing more to do. Check the application in your job tracker.
"Oops! Something Went Wrong" with a Refresh button
WhyA general failure, including the case where your account is not eligible for this job's interview.
FixPress Refresh. After three tries the page sends you to your dashboard.
"Oops! Can't Access the interview"
WhyYou are trying to open an interview that belongs to a job you posted.
FixOpen it from a job seeker account instead.
Before you give up
- Copy the whole link. A link broken across two lines in an email often loses its ending.
- Open it in Chrome or Edge rather than an in app browser inside a messaging app.
- Make sure you are signed in with the same phone number or email you applied with.
- Check whether a newer message with a fresh link was sent.
Related questions
How long is a link valid?
The hirer sets the window for their job, so it varies. The Complete your interview later screen asks you to finish within 24 hours, so do not sit on it.
What happens if I never take it?
The application stops moving forward. Your tracker will stop showing progress on that job.
Can I ask for a new link?
Only the hiring side can send one. Reply to the message you received and ask.
