Refund Policy
Welcome to our refund policy page. Your satisfaction is paramount to us, and we aim to ensure that our services meet your needs. This policy outlines how refund requests are handled, and details the refund process for the GoodSpace Enterprise plan based on the mutually agreed contract.
What This Policy Covers
Goodspace sells to two kinds of customer, hirers and job seekers, and the terms are not identical. Find the line that describes what you bought before requesting a refund.
- Hirer subscriptions (GoodSpace Basic and GoodSpace Plus) and job posting fees: covered by this policy, under the terms and the refund process below.
- GoodSpace Enterprise: governed by the contract agreed at the time of subscription rather than by this page. See the Enterprise section below.
- Job seeker Gold subscriptions: covered by this policy. Gold is a recurring subscription and renews automatically until it is cancelled. Cancelling stops future renewals.
- One time job seeker purchases, including Resume Builder, Resume Scanner, Cover Letter, AI Mock Interview and Headshot Generator: covered by this policy, under the refund process below.
- Accelerate: invite only and governed by its own agreement, including the placement success fee. Refer to that agreement rather than this page.
By using our platform, you agree to the following terms:
- All subscription fees are non-refundable. If you cancel your subscription, your account will remain active until the end of your current subscription term.
- Job posting fees are non-refundable. If you post a job and do not receive any applicants within 30 days, you may request a credit for a future job posting.
- Fees for any other services on our platform are non-refundable.
Refund Process
Refund requests are reviewed individually, on the merits of each case. Write to our support team with your account details and what went wrong. Where a refund is approved, we initiate it to your original payment method within 7-10 business days.
GoodSpace Enterprise Plan
The refund policy for GoodSpace Enterprise subscribers is determined by the terms of the mutually agreed-upon contract at the time of subscription. Each enterprise contract is customized to fit the specific needs and agreements between the subscriber and our company, including any stipulations regarding refunds or cancellations.
Enterprise plan subscribers should refer to their individual contracts for detailed information on the refund policy and the procedure for requesting a refund.
General Conditions
This policy applies exclusively to subscription charges for the mentioned plans. Other products or services offered by our company may be subject to different refund policies.
We reserve the right to modify or discontinue this refund policy at any time, with any such changes becoming effective immediately upon updating the policy on our website.
Contact Us
For questions or further information regarding our refund policy, please contact our customer support team. We are dedicated to ensuring your experience with our services is both positive and rewarding.
