My internet dropped during the interview, what now?
You have a short grace period to get back in. Reopen the same interview link straight away and choose Continue interview. If you take too long, the session is closed and saved with whatever you had answered.
Get back in
- Do not panic and do not start a new application
The session is held open briefly for exactly this.
- Reopen the same interview link
Use the link from your email, WhatsApp or notification.
- Turn your devices back on
Switch on Enable camera and Enable microphone again.
- Press Continue interview
When the joining screen knows you have a session running it shows You have an interview in progress. and the button reads Continue interview.
It also tells you how many questions you have already answered.
If something goes wrong
The joining screen offers no Continue button
WhyThe session was already closed and saved.
FixNothing is lost on the hirer's side, they still receive what you completed. Check your application in the job tracker.
"This interview has already been submitted."
WhyThe session was completed, by you or by the time limit.
FixYou cannot retake it from that link. See Can I pause, restart or retake the interview?
It keeps dropping every few minutes
WhyA weak or shared connection, or a VPN.
FixMove closer to the router, turn off VPNs and proxies, or switch network, then reopen the link.
Related questions
Are my earlier answers lost?
No. Everything said before the drop is already saved.
Does a disconnect count against me?
Disconnects are recorded with the session. A single network drop is a normal thing that the hiring team can see in context.
My laptop battery died
Treat it as a disconnect. Charge, reopen the link and continue if the session is still open.
