Before you start

What does the joining screen check before the interview?

Before you start you see a joining screen with your camera preview, switches for camera and microphone, a live microphone meter, a connection reading and the interview length. The Accept and continue button only works once both devices are on.

Where to find it
Interview linkReady to join?

Work through the joining screen

  1. Read the facts row

    It shows About 15 minutes, how many screening questions the hirer added, and your connection.

  2. Turn on the camera

    Switch on Enable camera. Your browser asks for permission the first time.

  3. Check the camera can see you

    A line under the switch reads We can see you clearly when you are in frame.

    It may instead say We cannot see you in frame, More than one person in frame or Please face the camera.

  4. Turn on the microphone

    Switch on Enable microphone, then speak.

  5. Watch the meter

    The hint changes from Say something to test your microphone to Microphone is picking you up when sound is reaching it.

  6. Pick the right device

    If you have more than one camera or microphone, a dropdown appears next to the switch.

  7. Start

    Press Accept and continue. The screen goes full screen and setup begins.

What the connection line means

It saysWhat to do
Connection is goodStart.
Connection is usableYou can start. Close other downloads first if you can.
Weak connectionMove to a stronger network. The screen warns that it may not hold for a live interview.
Checking connectionWait a moment for it to settle.

If something goes wrong

"Enable camera and microphone to continue"

WhyOne of the two switches is still off, or the browser refused access.

FixTurn both switches on. If a switch flips back off by itself, see Camera or microphone is blocked.

The meter stays flat while you talk

WhyThe wrong microphone is selected, or the device is muted at the system level.

FixPick another microphone from the dropdown, unmute your headset, and speak closer to the mic.

Related questions

Can I turn my camera off during the interview?

You need both devices on to start. The camera check keeps watching during the interview and nudges you if you drift out of frame.

What are screening questions?

Questions the hirer wrote for this job. Maya asks those plus her own questions from the job description and your resume, so the number shown is not the total.

Last updated 19 September 2026Applies to Web, Android app, iPhone app

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Still need help?

Email us with your registered mobile number, what you were trying to do, and a screenshot. Gold members can also use the WhatsApp line.