I cannot delete my account while my plan is running
A live paid plan blocks the deletion request so you do not lose a period you have already paid for. The message shows the date your plan ends. Request deletion after that date.
When you open the deletion flow with a paid plan still running, it stops on a screen titled Your subscription is still running and names the date the plan ends. Nothing is deleted and nothing on your account changes.
What you can do
- Note the end date
The message tells you the exact date the plan is active until.
- Decide about renewal
If the plan renews on its own and you do not want that, cancel it first. See Gold membership.
- Come back after it ends
Open Delete account again once the plan is over. The flow will run normally.
- Log out in the meantime
If you just want to stop using GoodSpace right now, log out and stop the emails.
Email settings are covered in Notifications and emails.
Related questions
Does blocking the request mean I get a refund instead?
No. It only holds the deletion until the plan ends. Refunds follow the refund policy.
My plan already ended but it still blocks me.
Refresh the page and try again. If the block stays, use the contact support card on this page with the date shown in the message.
