Subscriptions and autopay
Why was 5 rupees taken for the free trial?
The 7-day Gold trial, which is no longer offered to new members, took a refundable hold of 5 rupees to authorise the autopay mandate. The plan amount is charged on day 7 unless you cancel before then.
- When it started
- A refundable hold of ₹5 to authorise autopay.
- Day 7
- The term you picked is charged at its full price, unless you cancelled before then.
- No offer on the trial
- A discount offer does not apply to the trial flow.
- New trials
- Not offered any more. To join Gold, buy a plan on Gold plans.
Avoid the day 7 charge
- Decide before day 7
The charge happens at the end of the trial, not at the start.
- Cancel from your profile
Open your profile and cancel the trial. The page tells you to cancel before day 7 to avoid the charge.
- Look for the confirmation
You should see Trial cancelled, you won't be charged.
Related questions
When does the hold come back?
It is a refundable hold placed through your bank, so the timing depends on your bank. Check your statement if it has not returned.
Can I start the trial again?
No. The trial is not offered to new members any more. See Gold membership.
I cancelled but was still charged
Send support the cancellation time and the charge reference. Read Can I get a refund.
