Payment problems
I paid twice by mistake
A second payment for the same tool adds more credits to your account rather than being lost, and a plan you already hold cannot be bought again. If you believe you were charged twice for the same thing, send support the payment references.
Check what the second payment did
- Open Manage your products
Go to Manage your products and look at the credit badge on the tool card.
- Count your credits
A badge such as 3 paid credits means the payments added up and the credits are yours to use.
- Check the confirmation emails
Two Payment confirmed emails with different amounts or times mean two separate orders.
- Gather the references
Note both payment references from your bank or UPI app before writing to support.
- Tools
- Extra payments add credits, they do not overwrite what you had.
- Already unlocked items
- A cover letter or report you already paid for unlocks again without a new charge.
- Gold
- Checkout does not open for a plan that is already active on your account.
Related questions
Can the extra credits be moved to another tool?
No. Credits are tied to the tool they were bought for.
Two amounts left my account but I only see one purchase
One of them may not have completed. Read Money was deducted but my purchase is not active.
