Payment problems
The email or phone at checkout is not my account
The details in the checkout window are only for the payment. Your purchase is attached to the GoodSpace account you are logged into, so a different email, phone or UPI ID does not send it elsewhere.
- What decides where the purchase lands
- The GoodSpace account that is logged in when you start checkout.
- What the checkout fields do
- The name, email and phone are pre-filled for convenience and can be changed. They do not move the purchase.
- Paying from a family member's UPI
- This is fine. The purchase still lands on your logged in account.
Make sure it lands on the right account
- Check who is logged in
Open your profile and confirm the account.
- Switch if it is the wrong one
Log out and sign in with the right number or email, then buy again.
- Keep the confirmation email
It goes to the email on the account, which is a quick way to confirm where the purchase landed.
Related questions
The confirmation email went to an old address
That is the email on the account. Update it from your profile. See Account and login.
Can I move a purchase to another account?
Purchases stay with the account that made them. Contact support with both account details if you bought on the wrong one.
