Payment problems
It says I already have this plan or purchase
GoodSpace blocks a repeat purchase of something you already own, so you are not charged twice. Open Manage your products to use what is already on your account.
What each message means
| Message | Meaning |
|---|---|
| You already have the GOLD plan | The same plan is already active on your account, so checkout does not open. |
| You already have a higher plan (GOLD) | You tried to buy a lower plan while Gold is running. |
| Current Plan on the button | This is the plan you are on right now. |
| A download unlocks without asking for payment | That specific item was already paid for, so no new charge is made. |
Use what you already own
- Open Manage your products
Go to Manage your products to see your plan and your tool credits.
- Open the tool directly
Pick the tool from the career tools hub and continue.
- If you expected something else
Check that you are logged into the account that made the purchase.
Related questions
I want to buy more credits for the same tool
Buying the tool again adds credits to your balance. See I paid twice by mistake.
It says this on a different account
Log out and sign in with the number or email that made the purchase. See Account and login.
