Money was deducted but my purchase is not active
If a payment went through but the tool is still locked, wait a few minutes and refresh Manage your products. GoodSpace also confirms payments in the background, so most purchases unlock on their own without a second payment.
What to do
- Give it a few minutes
GoodSpace confirms payments in the background, so a purchase can complete even if your browser closed or the connection dropped.
- Refresh your products page
Open Manage your products and reload it. Plan status and tool credits are shown there.
- Check your email
A Payment confirmed email means the purchase was recorded on your account.
- Check you are in the right account
Compare the email in the confirmation mail with the account you are logged into now.
- Collect the payment details
Note the date, the amount and the payment reference from your bank or UPI app before you write to support.
Which purchases recover on their own
- One time tools
- Resume Scanner, Resume Builder, Cover Letter, AI Mock Interview and Headshot Generator are unlocked in the background once the payment is confirmed.
- Gold
- Gold is switched on once the plan payment is confirmed, so it can appear a little after the checkout window closes.
If something goes wrong
The tool still says locked after refreshing
WhyThe page may be serving a cached copy of your access status.
FixLog out and log in again, then reopen Manage your products.
The amount is debited but there is no confirmation email
WhyThe payment may not have completed at the bank, or it went to a different account.
FixKeep the payment reference and contact support with it.
Related questions
How long should I wait?
Most purchases appear within a few minutes. If nothing has changed after that, contact support with the payment reference.
Will I get a refund if it never activates?
Refund requests are reviewed one by one. See Can I get a refund.
