How does Gold autopay and renewal work?
Gold is a recurring subscription. At checkout you authorise an automatic payment, and at the end of each term the same amount is charged again and your benefits continue. Cancelling stops the next charge.
How the billing runs
- What you authorise
- An automatic payment for your term, set up in the secure checkout
- Charged
- At the end of each term, on the Renews date shown on your plan card
- Amount
- The normal price for your term. A first charge discount does not repeat
- Credits
- Refreshed for the new cycle once the renewal goes through
- Stop it
- Cancel before the renewal date
See when you will be charged
- Open Manage products
Go to Manage products.
- Read the Renews date
That is the date the next charge is attempted.
- Decide in time
If you do not want to continue, cancel a few days before that date.
If something goes wrong
The renewal payment failed
WhyThe card expired, the bank refused it, or the automatic payment was withdrawn at your bank.
FixGold stops when the renewal does not go through. Buy a plan again from Gold plans. See Payments and refunds.
I was charged but Gold did not extend
WhyThe confirmation has not reached your account yet.
FixReload Manage products. See Gold is not active after payment.
The name on the payment is not mine
WhyThe details shown in the payment app can differ from your GoodSpace login details.
FixThat is normal. Your Gold is decided by the GoodSpace account you were signed in to, not by the payment details.
Related questions
Will I be warned before a renewal?
Keep an eye on the Renews date on your plan card, and on your email and WhatsApp. See Notifications and emails.
Can I pause Gold for a month?
No, there is no pause. Cancel to stop the next charge and buy again when you need it.
Where is my invoice?
See Payments and refunds.
