I paid but Gold is not active
Most often the page is showing an old copy of your plan. Reload, then check Manage products. If it still says free, sign out and in, and make sure you paid while signed in to the same GoodSpace account.
Work through these in order
- Reload the page
Your plan is remembered for a while in the browser. A reload picks up the new one.
- Open Manage products
Go to Manage products and look for the Gold Plan card with an Active chip.
- Sign out and sign in
This clears anything stale. See Account and login.
- Check the account you paid on
If you have more than one account, the plan sits on the one you were signed in to at checkout.
The name or email in your payment app can differ from your GoodSpace login. That by itself is normal.
- Try the other surface
Check the app if you paid on the website, or the website if you paid in the app.
- Still not on
Contact support with the date, the amount and the payment reference from your bank or payment app.
If something goes wrong
Money left my account but nothing changed
WhyThe payment may not have been confirmed on our side yet.
FixGive it a few minutes and reload. Keep the payment reference. See Payments and refunds.
A tool still shows its paywall
WhyThat page loaded before your plan updated.
FixReload that tool page. The Upgrade button disappears once your plan is read as Gold.
Contact HR still shows the Gold prompt
WhySame cause, a stale plan in that tab.
FixReload the job page and press Contact HR again. See Contact HR.
I started the trial but Gold is not on
WhyThe trial turns on once the automatic payment is authorised.
FixFinish the checkout step. If it was dismissed, start again from Claim 7 day Gold.
Related questions
How long should activation take?
It is normally immediate after a successful payment. Reloading is usually all that is needed.
I was charged twice, what now?
See Payments and refunds and contact support with both references.
Can I pay again to fix it?
No. Do not pay a second time. Get the first payment checked first.
