The 7 day trial
You've already used your free Gold trial
The 7 day Gold trial can be used once per account, ever. If you have started it before, even on a different device, the claim window shows this message and you need to buy a plan instead.
What triggers this message
- Message
- You've already used your free Gold trial. Head to premium plans to upgrade.
- Rule
- One trial per account, for the lifetime of the account
- Counts as used
- A trial you started, whether it converted, failed or was cancelled
- Does not reset
- A new device, a new browser or a new payment method changes nothing
What to do next
- Buy a term directly
Open Gold plans and pick 1, 3 or 6 months.
- Or use the free tools first
Each tool has a free try, see Premium tools.
- Check you are on the right account
If you have two accounts, the trial may sit on the other one. See Account and login.
Related questions
I never finished the trial, why does it say used?
If you got as far as authorising the automatic payment, the trial counts as started. A claim you abandoned before that does not.
Can support reset my trial?
No. It is once per account by design.
Can I make a second account for another trial?
Please do not. Duplicate accounts split your applications and your profile history.
