When do my Gold tool credits refresh?
Gold credits are monthly. Each month of your plan you get a fresh set of tool credits, including on 3 month and 6 month terms. Unused credits belong to that month, so use them as you go.
How credits behave
- Cadence
- Monthly, for the full length of your plan
- On longer terms
- A 3 month or 6 month term still refreshes month by month, not all at once
- Unused credits
- Belong to the month they were given
- On renewal
- A fresh cycle is allocated once the renewal payment goes through
- When Gold ends
- Plan credits end with the plan
Check what you have left
- Open Manage products
Go to Manage products.
- Look at each tool card
The cards show what is available to you now.
- If a tool says you have none left
Wait for the next monthly refresh, or buy a one time pack from that tool's unlock card.
If something goes wrong
My credits did not refresh this month
WhyThe refresh runs shortly after each monthly point of your plan.
FixGive it a day, then reload Manage products. If it still has not moved, contact support with your plan dates.
A tool is locked even though I have Gold
WhyYour plan has not loaded in that tab.
FixReload the page. See Gold is not active after payment.
Related questions
Do credits I bought separately expire too?
Credits you bought one time sit on your account separately from plan credits. See Premium tools.
Does Contact HR use credits?
No. Contact HR is unlimited on Gold and spends nothing.
