How do I cancel Gold or stop auto renewal?
Open your profile, find the subscription card, press Cancel Subscription, choose a reason and press Confirm cancellation. Gold stays on until the end of the term you already paid for, then it does not renew.
Cancel your plan
- Open your profile
Go to your profile and scroll to the subscription card.
From Manage products you can press View subscription to get there.
- Press Cancel Subscription
The card shows Active until your end date and Cancel to stop auto-renewal.
- Confirm you want to leave
The window Cancel Gold subscription? offers Keep my Gold or Cancel subscription.
- Give a reason
Before you go, why are you cancelling? lists the common reasons, with Something else and a text box.
A reason is required before the confirm button turns on.
- Press Confirm cancellation
A message confirms Subscription cancelled. It won't renew.
If something goes wrong
There is no cancel card on my profile
WhyThe card only appears for an active paid plan or a running trial.
FixCheck Manage products. If it already says Cancelled, there is nothing left to do.
Confirm cancellation will not turn on
WhyNo reason has been picked, or Something else is picked with an empty box.
FixSelect one reason, and type a line if you chose Something else.
"Couldn't cancel. Please try again."
WhyThe request did not go through.
FixReload the profile page and try once more, well before your renewal date.
I am on the app and cannot find it
WhyCancelling is done on the website.
FixOpen your profile in a browser and cancel there.
Related questions
Do I lose Gold straight away?
No. You keep it until the end date on your card, then it stops.
Can I turn it back on after cancelling?
Yes. Buy again from Gold plans whenever you want.
Do I get money back for the rest of the term?
Subscription fees are not refundable, and your access runs to the end of the period. Read the refund policy.
Do I have to give a reason?
Yes, one reason is needed before the cancellation is confirmed. It takes a second and it is the only feedback we get.
