"We cannot hear your microphone" during the interview
The interviewer is getting no sound from you. Check that the right input device is selected, that you are not muted, and select Resume microphone if that button is showing.
Two different banners
- "We cannot hear your microphone."
- Audio is arriving but it is silent. Usually the wrong input device or a muted mic.
- "We are not receiving any audio from your microphone."
- Nothing is arriving at all. A Resume microphone button appears next to it.
Get your voice back
- Select **Resume microphone**
If that button is in the banner, select it first. It restarts audio capture.
- Check the mute control
Make sure the microphone button in the control bar is not on Unmute microphone, which means you are muted.
- Check the input device
In your system sound settings, select the microphone you are actually speaking into, especially if headphones were plugged in after the page loaded.
- Check the system permission
Make sure your browser is allowed to use the microphone in your operating system privacy settings.
- Speak and watch your panel
Your video panel lights up when your voice is detected. If it stays flat, the microphone is still not being heard.
If something goes wrong
The interviewer keeps repeating the question
WhyIt has not heard an answer.
FixFix the microphone first using the steps above, then answer again.
It works in other apps but not here
WhyAnother tab or app has taken the microphone, or the browser was denied access.
FixClose other calls, allow the microphone for GoodSpace and reload the page.
My voice is very faint
WhyInput volume is low or you are far from the microphone.
FixRaise the input level in your system settings and speak closer to the microphone.
Related questions
Will my credit be wasted if the mic never worked?
The credit is spent when the session unlocks. Fix the microphone as soon as the banner appears so the rest of the interview counts.
Should I refresh the page?
Try Resume microphone first. Refreshing mid interview risks ending the session.
