The AI interviewer is not speaking
Check your device volume and that the browser tab is not muted, then tap once anywhere on the page. Browsers block audio until the page has been interacted with, and one tap releases it.
Fix it in order
- Turn the volume up
Check the device volume and the volume of any headphones you have connected.
- Unmute the tab
On desktop, right click the browser tab and make sure it is not muted.
- Tap once on the page
Browsers hold audio back until you interact with a page. A single tap or key press releases it.
- Look for a **Start interview** button
If the page says your browser is holding back audio, select Start interview to begin.
- Reload and try once more
If there is still no voice, refresh the page. If the session had not started, it opens again.
If something goes wrong
"Connecting to ..." stays on screen
WhyThe interview is still being set up.
FixGive it a few seconds. If it does not move, refresh and start again.
"Starting interview..." never changes
WhyThe microphone has not gone live, so the interview has not been allowed to begin.
FixAllow microphone access. See allow microphone access.
The interviewer starts a sentence and stops
WhyIt heard noise from your side and treated it as you interrupting.
FixMove somewhere quieter, use headphones, or mute while you listen and unmute to answer.
Related questions
Two voices seemed to talk over each other. Why?
That usually means the page was opened twice. Keep only one interview tab open.
Can I read the questions instead of hearing them?
Yes. The current question is shown at the top of the screen and the transcript bar shows the latest lines.
