"Allow microphone access to start", what do I do?
The interview does not start until your microphone is live. Answer the browser prompt next to the address bar with Allow. If you already blocked it, reset the permission in your browser settings and reload.
Allow the microphone
- Look next to the address bar
Your browser shows a permission prompt there asking for the microphone and camera.
- Select Allow
Both are asked for together, so one answer covers the whole session.
- Wait a moment
The interview starts by itself once the microphone is live.
- If nothing happens, tap the page
When the screen says your browser is holding back audio, select Start interview.
If something goes wrong
"Microphone or camera permission was denied. Allow access, then refresh."
WhyYou selected Block, or the browser remembers an old block.
FixOpen the padlock or settings icon next to the address bar, allow the microphone and camera for GoodSpace, then refresh the page.
"Your browser is holding back audio on this page. Click Start interview to begin."
WhyThe browser is waiting for you to interact with the page before it will play or capture audio.
FixSelect Start interview on that screen, or tap anywhere on the page.
I allowed it but the interview still will not start
WhyAnother tab or app may still be holding the microphone.
FixClose other calls and tabs, then reload. See microphone or camera in use.
Related questions
Do I have to allow the camera too?
Both are requested together. You can turn the camera off inside the interview using the camera control.
Why is only one prompt shown?
The microphone and camera are requested in a single prompt so nobody answers one and misses the other.
