"Your microphone or camera is in use by another app"
Something else on your device has the microphone or camera. Close video calls, recording apps and other browser tabs that use them, then refresh the interview page.
Free up the device
- Close video calls
Quit any meeting app that is running, not just the window.
- Close other browser tabs
Any tab with a camera or microphone preview counts, including another GoodSpace interview tab.
- Close recording and camera apps
Screen recorders and the built in camera app also hold the device.
- Refresh the interview page
The permission is requested again and the interview starts once the microphone is live.
If something goes wrong
The error keeps returning after closing everything
WhyA background app restarted and took the device again.
FixRestart your computer or phone, then open the interview again before opening anything else.
Only the camera fails
WhyA privacy shutter, a driver problem or another app has the camera.
FixYou can practise with the camera off. Fix the microphone first, then turn the camera off inside the interview.
Related questions
Can I practise with only a microphone?
Both are requested together, but the camera can be turned off inside the session.
Does an external microphone work?
Yes. Connect it before you open the interview page so it is picked up from the start.
