My camera is blocked on the pledge page
The page tells you the exact reason. Allow the camera in the address bar and tap Retry, close any other app using the camera, or use the upload option instead.
Match the message on screen
"Access was blocked. Click the camera icon in the address bar, Allow camera & microphone, then Retry."
WhyThe browser permission was denied for this site.
FixTap the camera icon in the address bar, allow both, then tap Retry on the page.
"No camera or microphone was found on this device."
WhyThe browser cannot see any camera.
FixPlug one in, or use the upload option on the same screen to send a clip from your phone.
"Your camera/mic is already in use by another app."
WhyAnother app has taken the camera, for example a meeting app.
FixClose that app fully, then tap Retry.
"This browser doesn't support camera capture. Try Chrome or Edge."
WhyThe browser cannot record video.
FixOpen the same page in Chrome or Edge.
"Your browser couldn't start the recorder. Please try Chrome, or update your browser."
WhyThe recorder failed to start.
FixUpdate your browser, or switch to Chrome and try again.
Reset the permission
- Open site settings
Tap the padlock or camera icon next to the address.
- Set camera and microphone to allow
Change both from block to allow.
- Reload
Reload the page, then tap Retry when the prompt appears.
Related questions
Does GoodSpace keep my camera on?
The camera only runs while you are on the pledge screen.
Can I do this on my phone?
Yes. Most phone browsers will ask for permission the first time.
