Couldn't load the recruiter's details right now
This is a temporary loading error, not a plan problem. Press Try again on the card. If it keeps failing, check your internet, reload the job page, and sign in again.
Fix it in order
- Press Try again
The card has a Try again button under the error. It refetches the contact.
- Check your connection
Switch between mobile data and wifi, then press Try again once more.
- Close and reopen the job
Close the card, reload the job from Jobs, then press Contact HR again.
- Sign out and sign in
An expired session can make the request fail. Sign in again and retry.
See Account and login.
If something goes wrong
It says "Couldn't load the recruiter's details right now."
WhyThe request did not complete.
FixPress Try again. If it repeats on every job, your session has most likely expired.
It spins on "Fetching recruiter details…" forever
WhyA slow or dropped connection.
FixClose the card, check your network, and open it again.
The upgrade prompt opens instead of the card
WhyYour plan is not reading as Gold.
FixCheck Manage products and see Gold is not active after payment.
Related questions
Does this mean the job has no recruiter?
No. An empty job shows Recruiter details aren't available right now instead, which is a different screen.
Should I try on the app?
Yes, that is a quick way to rule out a browser problem. The app has the same Contact HR button.
