Why does it say Contact HR is a Gold feature?
The prompt appears when your account is not on Gold. It leads with HR Contact Access and the Unlock Gold Now button, which takes you to the Gold plans page. Nothing is charged from the prompt itself.
The prompt you are seeing
- Title
- Contact HR is a Gold feature 👑
- Tagline
- Skip the queue.
- First item listed
- HR Contact Access
- Button
- Unlock Gold Now
- Where it goes
- The Gold plans page. You are never charged straight from this prompt
What happens if you continue
- Press Unlock Gold Now
If you are signed out, a sign in step opens first.
- You land on the plans page
Gold plans shows the 1 month, 3 month and 6 month terms with a price breakdown.
- Pick a term and pay
Checkout opens after you press the pay button, not before.
- Come back to the job
Once Gold is active, press Contact HR again and the recruiter card opens.
If something goes wrong
I have Gold but still get this prompt
WhyYour plan has not refreshed in this browser, or the payment has not been confirmed yet.
FixReload the page, then check Manage products. See Gold is not active after payment.
A loader says "Initiating Purchase for Gold" and stays
WhyThe secure checkout is still loading.
FixGive it a few seconds. If nothing opens, close it and start again from Gold plans.
I am on an older Pro plan
WhyContact HR is part of Gold, not of the older Pro plan.
FixMove to Gold from Gold plans.
Related questions
Can I try it before paying?
The 7 day Gold trial gives you full Gold, including Contact HR. See How the 7 day Gold trial works.
Is there a cheaper Contact HR only plan?
No. It is part of Gold.
