How do tool credits work?
A credit is one use of a tool. One is spent per scan, headshot, interview or unlocked download. Your balance for each tool is shown on Manage products, and failed runs are refunded.
The basics
- One credit
- One use of that tool.
- Where they come from
- A free starter allowance, a plan such as Gold, or a pack you bought.
- Paid credits
- Shown separately on the tool card, for example as paid credits.
- Failed runs
- Refunded automatically, so a failure does not cost you a use.
Check your balance
- Open Manage products
Go to Manage products.
- Look under **Tools Included**
Each card shows a badge. It reads Credits Left with a number, Free while you are on the free allowance, or Start for a tool that is free to use.
- Locked tools sit below
Locked Premium Tools lists what you do not have access to yet.
If something goes wrong
My credit count did not go down
WhyThe balance is cached for a few minutes, or the run failed and was refunded.
FixReload Manage products and check again.
My credit count did not go up after paying
WhyThe payment was still confirming.
FixWait a few minutes and reload. If it stays missing, see Payments and refunds.
Related questions
Do plan credits expire?
Credits that come with a plan run for that plan period and are replaced when it renews.
Can I move credits between tools?
No. Each tool has its own balance, except the HR letter writer, which shares with the cover letter generator.
