Getting Started

Why do I have to sign in and add a resume first?

Signing in lets the headshot be saved to your account as your profile photo. New accounts are asked for a resume once, which completes your GoodSpace profile so other tools work too.

The steps before generating

  1. Phone and OTP

    If you are signed out, the login screen opens when you start the headshot flow.

  2. Resume, once

    New accounts are asked to upload or pick a resume. PDF, DOC or DOCX under 5 MB.

  3. A short wait while it is read

    A processing screen appears while your resume is read into your profile.

  4. The generator opens

    Once your profile is set up, the headshot generator opens directly on future visits.

If something goes wrong

"Failed to process resume."

WhyThe file could not be read into your profile.

FixTry a text based PDF. See Profile and resume.

"An error occurred while parsing the resume."

WhyProcessing stopped before it finished.

FixStart the flow again and upload the file once more.

The login screen keeps coming back

WhyThe OTP was not completed, or the session expired.

FixFinish the OTP step. See Account and login.

Related questions

Can I generate a headshot without an account?

No. The headshot is saved to your account, so an account is required.

Will my location be asked for?

Your browser may ask for location during setup. You can refuse and continue.

Last updated 19 September 2026

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Still need help?

Email us with your registered mobile number, what you were trying to do, and a screenshot. Gold members can also use the WhatsApp line.