"Failed to generate headshot. Please try again."
Something went wrong while generating. The credit for that attempt is returned to your account. Check your connection, try a smaller or clearer photo, and generate again.
Try again
- Check your connection
A dropped connection during the upload is the most common cause.
- Try a different photo
Use a clear PNG or JPG under 5 MB with your face fully visible.
- Generate again
Select Generate headshot. Your credit was returned, so the retry does not cost extra.
- Wait and retry later
If it keeps failing, leave it for a while. Busy periods can make generation fail.
If something goes wrong
"You've used all your free headshots. Upgrade to continue!"
WhyYou have no credits left.
FixSee buy more headshots.
"Failed to prepare the source image."
WhyThe photo could not be read, often when using an existing profile photo that failed to load.
FixUpload a fresh selfie instead of using the profile photo.
The tool shows a maintenance notice
WhyHeadshot generation is temporarily switched off.
FixSee headshots are under maintenance.
Related questions
Why did it fail with the same photo that worked before?
Generation can fail for temporary reasons. Try again after a short wait.
My credit count dropped after a failure
Close and reopen the generator so it reads the balance again. Refunded credits are put back on your account.
