How do I contact GoodSpace support?
Email support@goodspace.ai, or open the Support dialog from your profile menu and raise a request there. There is also a contact form at /contact-us. Gold and PRO members additionally get a WhatsApp number in that dialog.
Every channel
| Channel | Where | Who can use it |
|---|---|---|
| support@goodspace.ai | Everyone | |
| The in app Support dialog | Profile menu, Need Support. On a phone, the menu shows Help Center | Everyone who is signed in |
| The contact form | Contact us | Everyone, signed in or not |
| WhatsApp, +91 7042002553 | Shown inside the Support dialog | Gold and PRO members only, 10:00 AM to 6:00 PM, Monday to Saturday |
Raise a request in the app
- Open the Support dialog
On a computer, open the profile menu at the top and select Need Support. On a phone, open the menu and select Help Center.
- Write your question
The box is labelled Send us a query and says (We'll get back to you within 24 hours).
- Select Raise a Request
You then see Query Submitted.
What to include, so it is solved first time
- The phone number or email on your GoodSpace account
- What you were trying to do, and what happened instead
- The exact error message, word for word
- The page address where it happened
- A screenshot, if you can
- For a payment question, the date, the amount and the payment reference. See payments and refunds
If something goes wrong
"Loading your details, please try again."
WhyThe dialog is still fetching your name, email and phone for the request.
FixWait a second and select Raise a Request again.
"Couldn't submit your query. Please try again."
WhyThe request failed on the way.
FixRetry, or email support@goodspace.ai with the same message.
I cannot sign in at all
WhyThe in app dialog needs you to be signed in.
FixUse Contact us or email support@goodspace.ai.
Related questions
Is there a phone helpline?
There is no general support phone line. The WhatsApp number in the Support dialog is for Gold and PRO members.
Which channel is fastest?
Use whichever you have. The in app dialog sends your account details with the message, so there is less back and forth.
I have a complaint about my personal data.
That goes to the Grievance Officer. See the grievance officer.
