I paid but my boost is not showing
Give the payment a few minutes, then reload Manage products. Boosts start as soon as the payment is confirmed, so a missing entry usually means the payment has not confirmed yet.
Check in order
- Confirm you are on the right account
Sign in with the same phone number you used when you paid.
- Reload Manage products
Open Manage products again, fully reloading the page.
- Wait a few minutes
Payments can take a short while to confirm before the boost appears.
- Check your payment
Look for the debit message from your bank and keep the reference handy.
If something goes wrong
Payment Successful was shown but nothing changed
WhyThe page was cached from before the purchase.
FixSign out and back in, or reload Manage products.
The payment shows as pending
WhyThe bank has not settled it yet.
FixWait, then check again. See Payments and refunds.
I paid on the app and cannot see it on the web
WhyYou may be signed in to a different account on the two devices.
FixCheck the phone number on both and sign in with the one you paid with.
Related questions
Do the days I lost get added back?
The boost period starts when the payment confirms, so a delay in confirming does not cost you days of boost.
What should I send support?
The phone number on your account, the date and time of the payment, and the bank reference.
