Confidential

Industry

Company Size

1-10

Headquarter

48, Bhive Premium Church, Church Street, Shanthala Nagar, Bengaluru, Bengaluru Urban, Karnataka, 560001

Jobs

Manager - Finance Controller

Confidential • Bangalore

About the Company Since 2017, ClickPost has been the post-purchase intelligence platform helping leading retailers turn logistics complexity into a competitive advantage. Trusted by Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, and 450+ brands across India, Southeast Asia, the Middle East, and North America, ClickPost manages tracking, exceptions, and returns across 600+ pre-integrated carriers through a single API. We're also building the next generation of AI-powered post-purchase automation, including AI voice agents like Parth and other intelligent agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is production-grade AI already delivering value to customers. Processing 50M+ shipments every month, we help brands reduce failed deliveries, minimize WISMO ("Where is my order?") queries, and increase exchanges over returns. Our culture is built on transparency, ownership, continuous learning, and speed. With a team that includes former startup founders, we're on a mission to become the global standard for post-purchase intelligence. About the Role We are looking for a Head of Finance to lead Financial Planning & Controlling, management reporting, financial integrity, and governance. This role reports directly to the CEO and will play a key role in driving financial strategy and business growth. Key Responsibilities * Lead the finance function and oversee day-to-day operations. * Deliver accurate and timely financial reports, including MIS, cash flow statements, and Budget vs. Actual analysis. * Build robust financial reporting systems, identify variances, recommend corrective actions, and track implementation. * Lead budgeting, forecasting, and financial planning aligned with business objectives. * Strengthen internal controls and ensure regulatory compliance. * Manage relationships with auditors, tax authorities, and financial institutions. * Stay updated on accounting standards and regulatory changes. * Partner with cross-functional teams to improve financial processes and efficiency. * Support strategic planning and business decision-making. * Oversee legal and commercial contract validation. * Drive cash flow planning, burn monitoring, and working capital optimization. * Support fundraising through financial models, forecasts, and investor-ready reports. Requirements * Proven experience as a Head of Finance, Director of Finance, or similar leadership role in a SaaS or technology company. * CA or ICWA qualification is mandatory. * Strong knowledge of IND AS, financial planning, reporting, and controls. * Prior experience in venture-funded, high-growth startups. * Excellent leadership, communication, analytical, and problem-solving skills. * Knowledge of tax compliance is an added advantage. * Ability to thrive in a fast-paced startup environment. What We Offer * Competitive compensation with performance-based incentives. * Health insurance for you and your dependents. * Hybrid work model with flexible working hours. * Generous leave policy. * Learning and professional development opportunities. * Employee assistance program for mental well-being. * Inclusive, collaborative, and high-growth work environment. Location Bangalore (In-Office)

BudgetingForecastingStrategic PlanningComplianceInternal Controls

Apply

Head of Marketing

Confidential • Hybrid

Head of Marketing Reporting to: CEO | Work Mode: Hybrid | Interview Process: Screening Round → VP Round → Founder's Round About the Role We're looking for a hands-on marketing leader to own our overall marketing strategy end-to-end — from building a US go-to-market motion from scratch to leading a multi-channel, multi-business-unit marketing function. This is a working-manager role: you'll be expected to be deeply hands-on across strategy, channels, and campaigns, especially in the first 6–12 months, while building and mentoring a team to scale with the business. Key Responsibilities Develop and own the overall marketing strategy aligned with business and revenue goals, across multiple business units Build a US GTM motion from zero — including ICP definition, personas, and channel strategy Drive AI-first product positioning, messaging, and competitive differentiation Lead SEO/organic growth, paid marketing, content, events, PR, and enterprise demand generation (full-funnel ownership across all major channels) Build customer marketing initiatives focused on engagement, upselling, and cross-selling Own the full marketing technology stack — CRM, analytics, automation, and channel-level KPI reporting Strengthen brand positioning and demand generation across customer touchpoints Build, mentor, and scale a 10+ member marketing team, collaborating closely with Sales, Product, and Customer Success Requirements 8+ years of overall experience (mandatory), with 5+ years in B2B SaaS marketing (mandatory) Experience marketing to mid-market + enterprise SaaS customer segments Experience leading marketing at the company level or across multiple business units — not just a single function or BU Proven experience building and mentoring a 10+ member team Strong, hands-on experience across GTM strategy, demand generation, SEO, paid marketing, and marketing operations Data-driven mindset — comfortable owning MQL/SQL generation as core KPIs Strong executive communication skills — able to present strategy and results directly to CEOs/founders Must own messaging and competitive differentiation (not just contribute to it) Strongly preferred: experience building a GTM motion from zero in a new geography (e.g., US market launch) What We Offer Competitive compensation with performance-based bonuses Health insurance for employees and dependents Hybrid work arrangement Generous leave and time-off policy Learning and professional development opportunities Supportive, collaborative, high-growth work culture Core Values for Success in This Role Integrity · Teamwork · Truthfulness

SeoTeam BuildingMarketing StrategyAnalyticsMentoring

Apply

Manager — Customer Support & Operations

Confidential • Bangalore

About the Company Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers — including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA and Kapiva, and 450+ brands across India, Southeast Asia, the Middle East and North America. Through a single API, the platform manages tracking, exceptions and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail. ClickPost processes 50M+ shipments every month and is actively building the agentic layer for post-purchase — from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders and recover lost sales. This is real, in-production AI, live with customers today. About the Role A strategic yet heavily hands-on leadership role responsible for driving exceptional customer experience. The Manager owns customer needs, satisfaction and resolution end-to-end, leading cross-functional teams to deliver innovative solutions. Per ClickPost's clarification, the centre of gravity is reactive support and issue resolution, balanced across support, success and operations — with the manager expected to be in the queue (~70% execution), not purely directional. Key Responsibilities Build, mentor and lead a high-performing team of ~10–20 focused on customer experience and product solutioning; foster a collaborative, innovative, customer-centric culture. Establish and monitor KPIs for faster onboarding, satisfaction, retention and loyalty; track numbers continuously and improve processes accordingly. Design and execute a comprehensive customer-experience strategy aligned to company goals; implement improvements that streamline the experience; present strategy, progress and outcomes to executive leadership. Partner closely with Product, Engineering and Sales to set up effective processes, communication and collaboration across departments. Identify root cause of issues and resolve them directly when needed. Stabilise current operations while building for scale — comfortable building a function from scratch, scaling a small existing team, and optimising established processes as the situation demands. Requirements 7+ years in CX / strategy preferred; 6+ acceptable for a strong CX- leadership track record. Industry: B2B SaaS only — no exceptions. Fintech / martech / other adjacencies not considered. Must come from B2B support / success. B2C will not fit. Must have handled large enterprise / global brand accounts; mid-market SaaS CX experience preferred. Has led a team of ~10–20. Hands-on proficiency in APIs / Postman mandatory. Must already use AI tools day-to-day in CX / ops workflows — not mere curiosity. Preferred Qualifications Logistics / post-purchase domain: Nice to have — a quick domain ramp matters more than prior exposure. International exposure: India-focused experience is fine if the candidate is globally adaptable. What We Offer Compensation: Budget: ₹40 LPA, Structure: ~80% fixed / 20% variable, tied to CX KPIs (CSAT, retention), Stretch: flexible to ~₹48–50 LPA for a clearly exceptional profile, Notice buyout: full buyout — will absorb up to a 90-day notice to close fast Work Setup: Location: strict 5-day in-office, Bangalore — non-negotiable, Shift: standard India business hours only, Reports to: CTO, Type: Full-time Location & Work Mode Location: strict 5-day in-office, Bangalore — non-negotiable Shift: standard India business hours only

Team LeadershipPostmanApisCross-Functional CollaborationExcellent Communication and Interpersonal Skills

Apply

Sales Manager

Confidential • Bangalore

About the Company Established in 2017, ClickPost is Asia's largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, we've created a workplace that’s both engaging and rich with learning opportunities. About the Role This role drives new business growth by expanding ClickPost’s presence in the E-commerce and retail segment, engaging C-suite executives, and closing high-value deals. As a key revenue driver, this role directly contributes to ClickPost’s growth strategy, strengthens market positioning, and aligns sales efforts with product innovation and customer needs. Key Responsibilities Own end-to-end sales cycle management – from prospecting to closing deals. Build and expand ClickPost’s presence in the E-commerce and retail segment. Engage with C-suite executives to drive consultative sales. Strategic deal-making to achieve new customer acquisition targets. Requirements 4+ years of enterprise sales experience in selling technology solutions (SaaS Products) Proven track record of meeting and exceeding revenue quotas. Excellent communication skills with the ability to articulate the strategic importance of technology. Willingness to travel as required. Strong analytical and process-driven mindset. What We Offer Joining ClickPost as an Account Executive (AE) isn’t just about closing deals—it’s about owning the full sales cycle and driving real impact in the fast-growing SaaS logistics space. Here’s why this role is an exciting next step in your career: Be a Key Driver of Growth - As an AE, you’ll play a pivotal role in expanding ClickPost’s footprint, working directly with e-commerce and retail brands to solve their logistics challenges. Your ability to build relationships, consult clients, and close deals will directly influence the company’s success. Sell a Game-Changing Product - ClickPost is transforming logistics for top D2C brands, solving real pain points like delayed deliveries, tracking inefficiencies, and post-purchase experience gaps. With a strong product-market fit, you’ll be selling a platform that customers genuinely need. Work with High-Growth Brands - Our customers include some of the most innovative e-commerce and retail brands, and you’ll play a direct role in helping them optimize logistics and scale their businesses. Every deal you close contributes to their success—and ours.

Communication Skillsenterprise salesAnalytical MindsetSaas ProductsProcess-driven mindset

Apply

Sales Development Representative

Confidential • Bangalore

About the Company Established in 2015, ClickPost is Asia's largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, we've created a workplace that’s both engaging and rich with learning opportunities. About the Role This role involves generating new business opportunities for Clickpost by building strong relationships with potential clients through phone, email, and LinkedIn, and setting up meetings for the Demo Engineers and Account Executives. You'll also be responsible for crafting and executing outbound campaigns across multiple channels to educate prospects about Clickpost's value proposition and product benefits. Key Responsibilities Generate new business opportunities through outbound lead generation and prospecting. Take discovery calls, qualify leads, and introduce prospects to our solutions. Collaborate with the sales and marketing teams to ensure effective outreach strategies. Maintain accurate and organized records of lead activity in our CRM Requirements Bachelor’s degree in Business, Marketing, or a related field. 2+ years of experience in a similar role, with a proven track record in lead generation or sales. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Experience using CRM tools like Salesforce, HubSpot, or Apollo is a plus. A strong interest in the SaaS and logistics sector. What We Offer Ownership and autonomy: You will have immense ownership and responsibility. You own and drive the execution. Culture: We value velocity in all things we do. You would be expected to move fast, experiment and be updated with the newest technologies. We give a lot of ownership to our people. There is no micro-management, and you would be expected to own projects end to end. We have seen people grow super-fast at ClickPost when they focus on the impact of the work, are detailed in their way of working and are willing to take risks. Our team thrives on transparency. Compensation: We offer a competitive salary with performance bonus. Benefits (for full-time roles): - Health insurance - Generous vacation policy - Learning and development budget - Team events and company offsite - Company laptop and devices - Maternity and paternity benefits Location & Work Mode Bangalore, onsite

Communication SkillsAttention To DetailOrganizational SkillsCRM ToolsSales Engagement Tools

Apply