Head Of Operations
Leading Gold Loan Company • Gurugram
Head of Operations (Gold Buying / Gold Loan NBFC) Position Title: Head of Operations Reporting To: Founder Location: NCR (Delhi / Noida / Gurugram) Working Model: 6 days, on-site Industry Mandate: Gold Buying / Gold Loan (Strictly) Role Context We are hiring a senior Head of Operations to lead and scale a fast-growing, founder-led gold buying business. This role requires a hands-on operator with deep experience in gold procurement, valuation, branch operations, and bullion/refining cycles. The ideal candidate will come from family-run or mid-sized gold loan NBFCs or gold buying companies, and must be comfortable working in an entrepreneurial, high-ownership environment. Key Responsibilities 1. End-to-End Operations Leadership Own and drive complete P&L-linked operations across branch network Manage gold buying lifecycle: customer acquisition → valuation → purchase → refining → resale Ensure operational efficiency across multiple branches / clusters 2. Branch Network Management Lead regional / zonal / cluster managers across locations Drive branch productivity, gold volumes, and profitability metrics Standardize SOPs across all branches 3. Gold Buying & Valuation Expertise Strong understanding of: Gold purity testing (Karat analysis) Pricing benchmarks linked to bullion rates Customer negotiation in gold buying transactions Ensure fraud control, quality checks, and compliance 4. Supply Chain: Refining & Bullion Oversee backend processes: Gold aggregation Refining partnerships Bullion resale cycles Optimize margins through efficient gold liquidation strategy 5. Team Leadership & Culture Fit Build and manage high-performance operations teams Work closely with Founder on business scaling strategy Thrive in a family-business, fast-decision environment 6. Process & Compliance Implement strong risk, audit, and compliance frameworks Ensure adherence to NBFC / financial operational standards (where applicable) Target Candidate Profile (STRICT FIT) Must-Have Experience 10–18 years in: Gold Buying Companies (mandatory preferred) OR Gold Loan NBFCs (branch/network operations) Currently / previously handling: Branch Network / Regional / Zonal Operations High-volume gold transactions Key Competencies Strong business + operational mindset Deep gold ecosystem understanding Proven ability to scale branch-led businesses High ownership, founder-facing maturity Ability to operate in unstructured, high-growth setups What Success Looks Like Increased gold procurement volumes Improved branch profitability & efficiency Strong control over gold quality & margins Scalable and replicable branch operations model Why This Role Direct exposure to Founder & strategic decisions Opportunity to build and scale a high-growth gold business High ownership role with visible business impact