"Payment Failed" when buying Profile Boost
The payment was cancelled or declined, so nothing was bought. You stay on the Profile Boost page and can try again. If money left your account, check Payments and refunds.
Closing the checkout window also shows this message. Nothing is charged when you close it, and you are kept on the Profile Boost page rather than being sent to the homepage.
Try again
- Check you are signed in
Checkout only opens for a signed in account. If the login screen appears, finish it first.
- Select the plan again
Scroll back to the plan cards and select the button.
- Use another method
If your bank declined it, try a different card, UPI app or wallet.
- Check your balance and limits
Daily online payment limits are a common reason for a decline.
If something goes wrong
Money was debited but no boost started
WhyThe payment may still be confirming.
FixWait a few minutes and check Manage products. If it stays missing, see Payments and refunds.
The checkout window never opens
WhyA popup blocker, or the plan details had not loaded.
FixAllow popups for GoodSpace, wait a moment and select the plan again.
The details at checkout are not the ones on my account
WhyThe payment screen can carry different contact details.
FixThis is normal. Your boost is applied to the GoodSpace account you are signed in to.
Related questions
Will I be charged twice if I retry?
A failed payment is not charged. Check your boost days on Manage products before retrying to be safe.
Who do I contact about a stuck payment?
Start with Payments and refunds, which covers what to send and what to expect.
