I did not get the Gold community invite
The invite only goes out when Gold is active, a mobile number is on your account and WhatsApp alerts are on. If all three are true, the Join the community button in your Gold welcome email is the backup.
Check these in order
- Confirm Gold is active
Open Manage products. The invite is only sent to Gold members.
- Check the number on your account
Open your profile. The message goes to that number, on WhatsApp.
- Check your WhatsApp alerts
If WhatsApp messages from GoodSpace are switched off for your account, the invite is not sent at all.
- Look in your email
Open the Gold welcome email and find the GOLD COMMUNITY block with the Join the community button.
- Search your archived chats
In WhatsApp, search for GoodSpace. The message may be sitting in archived or filtered chats.
- Still nothing
Contact support with the number on your account and the date your Gold started.
If something goes wrong
I joined Gold a long time ago and never got it
WhyThe automatic invite covers newer members. Members from before it existed were invited by the team.
FixAsk support for the invite, with the number on your account.
I am on the older Pro plan
WhyThe community invite goes to Gold members only.
FixMove to Gold from Gold plans.
My number changed after I bought Gold
WhyThe invite went to the old number.
FixUpdate the number on your profile, then ask support for the invite.
The link opens and says it is not valid
WhyWhatsApp invite links can be refreshed by the team.
FixAsk support for the current link rather than reusing an old screenshot.
Related questions
Does the invite come again when I renew?
No. It is sent once, when your Gold first starts.
Can I get it by email only?
The Gold welcome email carries a Join the community button, so yes, if you still have that email.
