Operations Manager
House of MG • Ahmedabad
About the Company The House of MG is seeking a hands-on, systems-oriented, and disciplined Operations Manager to join their team in Ahmedabad. The company values candidates who are capable of taking responsibility through to closure, following the principle: Own → Plan → Execute → Follow up → Escalate → Close → Report. About the Role The Operations Manager will be responsible for overseeing hotel/property operations, ensuring quality control, implementing SOPs/checklists, resolving guest complaints, following up on maintenance, coordinating interdepartmental activities, and maintaining strong task tracking and closure discipline. A working knowledge of AI for task extraction, reporting, operational analysis, drafting SOPs/checklists, and summarising guest feedback is mandatory. Familiarity with Excel/Google Sheets and hotel PMS/POS is also required. Key Responsibilities Develop and implement a daily property inspection system. Create a live operational pending-task tracker. Design room/public-area inspection checklists. Establish a maintenance defect and closure tracker. Implement a guest-complaint closure system. Conduct SOP compliance checks. Generate daily exception reports. Reduce recurring operational problems. Requirements 8–12 years of experience, including minimum 3 years managing hotel/service operations or multiple operating departments. Degree/Diploma in Hotel Management/Hospitality preferred; alternatively a graduate with substantial relevant hospitality/service operations experience. Mandatory capabilities in hotel/property operations, physical inspections and quality control, SOP/checklist implementation, guest complaint resolution, maintenance follow-up, interdepartmental coordination, and strong task tracking and closure discipline. Working knowledge of AI for task extraction, reporting, operational analysis, drafting SOPs/checklists and summarising guest feedback. Familiarity with Excel/Google Sheets and hotel PMS/POS. Preferred Qualifications Age under 40. What We Offer CTC: ₹12–16 lakh, exceptional candidate up to ₹18 lakh. Location & Work Mode Onsite work in Ahmedabad.