ERP Change Lead
Marg Online • Bengaluru
About the Role Lead change management for large-scale technology transformation programmes, with deep hands-on exposure to SAP-led business transformations. Key Responsibilities Map organisational and process change impacts arising from SAP process redesign (O2C, P2P, R2R, etc.) Build change management plans aligned to SAP project phases (Explore, Realize, Deploy, Run) Partner with functional/SAP leads to translate process changes into role-level impact assessments Design end-user training strategy for new SAP workflows, including UAT and hypercare support Develop and run business readiness assessments ahead of each go-live/cutover Identify and manage resistance points and risks associated; build targeted risk and resistance-mitigation plans Manage change risk logs specific to technology cutover and process transition Manage communication plans specific to system cutover, data migration, and downtime windows Coach and support senior sponsors and change agent networks Build super-user/change champion networks embedded within functional teams Support command-centre/hypercare change activities immediately post go-live Track adoption of new SAP processes and system usage metrics post-deployment Coordinate with technical teams on change-related configuration decisions (e.g., workflow approvals, notifications) that affect user experience Define and track change adoption metrics and OCM dashboards for leadership reporting Report change/adoption RAG status into programme governance forums Requirements 10+ years total experience, including 5+ years dedicated to ERP/SAP transformation programmes (S/4HANA, ECC-to-S/4 migration, or similar) Prosci certification (ADKAR) preferred Demonstrated experience managing change through full SAP implementation lifecycle (design, build, test, deploy, hypercare) Experience working alongside SI/systems integrator teams and functional SAP workstream leads Skills & Attributes Comfort working closely with technical/functional SAP/ERP teams Ability to translate technical process changes into business-friendly language Strong programme/project management orientation Prior SAP transformation delivery (as OCM lead) is a strong plus Ability to work independently in ambiguous, fast-changing environments Must be a hands-on Change Leader Ability to influence others and move towards a common vision Ability to work effectively at all levels in an organization Willingness to travel to client locations, as required by project and business needs Ability to work from locations other than their designated base location, depending on project requirements Flexibility in working hours, including morning or evening hours, to effectively support clients across different locations and time zones Location & Work Mode Remote work mode