About the Role We are seeking a high-caliber Service Manager to lead our after-sales and technical support division. You will be responsible for overseeing the installation, commissioning, maintenance, and repair of specialized pharmaceutical machinery (e.g., Granulation, Tableting, Packing, or Liquid Filling lines). The ideal candidate will bridge the gap between technical execution and exceptional client relationship management. Key Responsibilities Service Operations: Lead a team of field service engineers to execute onsite installations, preventive maintenance, and emergency breakdowns. Compliance & Validation: Ensure all service activities adhere to cGMP (Current Good Manufacturing Practices) and support clients with IQ/OQ/PQ (Installation, Operation, and Performance Qualification) documentation. Technical Support: Act as the Tier 3 escalation point for complex mechanical, electrical, or software issues in the field. Revenue Growth: Drive the sale of Annual Maintenance Contracts (AMCs), spare parts, and machine upgrades/retrofitting. Training: Develop and deliver training programs for both internal engineers and client operators on machine safety and optimization. Reporting: Track Key Performance Indicators (KPIs) such as First-Time Fix Rate, Mean Time to Repair (MTTR), and Customer Satisfaction scores. Requirements Education: Bachelor’s Degree in Mechanical, Electrical, or Instrumentation Engineering. Experience: 8–12 years in industrial machinery service, with at least 3+ years in the Pharmaceutical sector. Technical Knowledge: Deep understanding of PLC automation, hydraulics, pneumatics, and precision mechanics. Regulatory: Familiarity with 21 CFR Part 11 and pharmaceutical validation protocols. Soft Skills: Strong negotiation skills, crisis management, and the ability to explain technical jargon to non-technical stakeholders.
Negotiation SkillsHydraulicsPneumatics21 CFR part 11PLC Automation
About the Company The company is a leading provider of Pharma Machineries and Capital goods equipment, with a strong presence in both domestic and international markets. We are committed to delivering high-quality products and exceptional customer service. About the Role The Vice President of Sales (Domestic & Export) is a strategic leadership role responsible for overseeing and driving the company's sales efforts across both domestic and international markets. This position involves developing and executing comprehensive sales strategies to achieve revenue targets, expand market presence, and enhance customer relationships. The VP of Sales will manage a high-performing sales team and collaborate closely with other senior executives to align sales team with overall business objectives. This role involves working closely with various departments, including Production, Customers, Administration, Purchase after Sales and service, to streamline domestic & export operation and address any issues that arise. Key Responsibilities Develop and implement domestic and international sales strategies to meet and exceed revenue and growth targets. Identify new market opportunities and create strategies to penetrate and grow in domestic and export markets. Lead and manage the sales team, providing direction, motivation, and support to achieve sales goals. Oversee the development and execution of annual sales plans, including budgeting, forecasting, and resource allocation. Monitor and analyse sales performance metrics, adjusting strategies and tactics as needed to ensure targets are met. Establish and maintain strong relationships with key clients, Agents, and Merchant export. Conduct market research and analysis to identify trends, customer needs, and competitive landscape in both domestic and international markets. Develop strategies for market entry and expansion, including assessing potential partnerships, joint ventures, and acquisition opportunities. Streamline sales processes and systems to improve efficiency, effectiveness, and customer satisfaction. Ensure compliance with export regulations, trade agreements, and company policies across all markets. Recruit, train, and mentor sales personnel, fostering a high-performance sales culture. Set clear performance expectations and provide regular feedback and coaching to Services After sales & Service. Provide regular reports and updates to the Director or Managing Director on sales performance, market trends, and strategic initiatives. Collaborate with marketing, product development, and other departments to align sales strategies with overall business objectives. Requirements Education: Bachelor’s degree in Business Administration, Sales, Marketing, International Business, or a related field. An MBA or advanced degree is preferred. Experience: 15-30 years of experience in sales leadership roles, with a proven track record of driving revenue growth in both domestic and international markets with Pharma Machineries/ Capital goods equipment. Preferred Qualifications Strong leadership and team management skills with the ability to inspire and drive performance. Excellent strategic thinking and problem-solving abilities. Proficient in sales analytics, CRM systems, and sales management tools. Deep understanding of international trade regulations, export processes, and market dynamics. Exceptional communication, negotiation, and interpersonal skills. What We Offer Competitive salary and performance-based incentives. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional growth and development. A dynamic and collaborative work environment. Location & Work Mode Location: Ahmedabad Work Mode: Onsite
