Cluster Manager
Adonis Group • Bengaluru
About the Role The Cluster Manager is responsible for leading and managing a group of Exclusive Brand Outlets (EBOs) in the Assigned Cluster, ensuring each store delivers on sales, customer service, operational standards, and Brand presentation. The Cluster Manager supports and develops Store Managers, drives consistent execution of retail KPIs, and ensures that each store reflects Brand Values and Visual Identity while achieving Business Targets. Key Responsibilities Oversee daily operations of all stores within the assigned cluster. Ensure consistent adherence to operational SOPs, grooming, hygiene, and service standards. Conduct store visits and operational audits to identify improvement areas. Ensure timely reporting of escalations and resolution of issues. Ensure stores are compliant with all statutory and company policies. Drive achievement of sales targets across all stores. Analyze sales trends and metrics like footfall, ATV, UPT, and conversion rates. Set sales goals and review store performance through structured weekly/monthly reviews. Ensure stores meet KPIs like OMNI, SUPT, Shrinkage %, Mystery Audit, NPS, etc. Review liquidation plans during End of Season Sale (EOSS). Plan for the seasonal business and drive festive or seasonal sales. Ensure stores deliver consistent and positive customer experiences. Review customer feedback and mystery shopping reports; guide Store Managers on action steps. Drive service culture across the cluster through team engagement and training. Lead, coach, and motivate Store Managers and their teams. Hiring best of best talents from the market. Conduct regular performance reviews and ensure PDPs are in place for top talent. Facilitate succession planning and support internal movements. Monitor team attrition and implement retention strategies. Ensure timely and consistent execution of VM guidelines across stores. Liaise with VM team for seasonal changes, window displays, and custom requirements. Conduct VM audits to ensure compliance with brand standards. Monitor inventory health across the cluster – stock cover, sell-through, RTVs. Coordinate with Merchandiser for replenishments and new launches. Review shrinkage reports and implement corrective actions. Train store teams on LP SOPs and ensure adherence during audits. Monitor store-level expenses and ensure alignment with budgets. Oversee cash deposit processes, billing accuracy, and reconciliation. Guide Store Managers on improving profitability through cost control and margin focus. Serve as the primary link between HO and store teams. Share best practices across the cluster; facilitate learning among stores. Participate in monthly reviews with HO teams – Sales, VM, HR, Buying, etc. Provide feedback to HO for new initiatives, customer insights, and competition trends. Requirements Bachelor’s degree in Business, Retail Management, or equivalent. 2-4 years of experience managing multiple retail outlets; experience with fashion/lifestyle brands preferred. Strong leadership and coaching ability with hands-on store experience. Analytical mindset with a solid grasp of retail KPIs and store profitability. Excellent communication, problem-solving, and conflict-resolution skills. Proficiency in Excel, PowerPoint, and retail systems (POS, stock tools). Flexibility to travel within the region and work weekends or holidays as needed.
