Key Responsibilities

Serve as the primary point of contact for assigned clients, ensuring their needs are met promptly.

Develop a strong understanding of client goals, business models, and success metrics.

Build and maintain long-term relationships to drive client retention and account growth.

Coordinate with internal teams (sales, operations, product, and marketing) to deliver solutions effectively.

Manage and track client accounts, deliverables, and project milestones.

Identify upselling or cross-selling opportunities within existing accounts.

Handle client escalations and resolve issues efficiently.

Regularly analyze client performance metrics and prepare review reports.

Maintain accurate documentation and CRM records for all client interactions.

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.

0–3 years of experience in account management, client servicing, or customer success roles.

Excellent verbal and written communication skills.

Strong relationship-building, negotiation, and problem-solving abilities.

Ability to manage multiple clients and projects simultaneously.

Experience working with CRM tools (HubSpot, Zoho, Salesforce, etc.).

Analytical mindset with attention to detail and data-driven decision-making.

Comfortable working independently in a remote environment.

Good to Have

Experience working in SaaS, technology, or digital services companies.

Understanding of B2B client lifecycle management.

Exposure to account expansion, renewals, or project coordination.

Familiarity with reporting tools and customer engagement analytics.

What We Offer

Competitive salary: ₹6–9 LPA.

100% remote opportunity – flexibility to work from anywhere in India.

Collaborative and client-centric work culture.

Opportunity to work with diverse clients across industries.

Continuous learning and career growth opportunities.