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Operations Manager – Business Operations

Iron Asylum • Bengaluru

About the Role We are looking for an experienced Operations Manager – Business Operations to lead the company's customer-facing and commercial operations. The role will oversee the business flow from demand generation and sales through warehouse fulfilment, customer service, and customer experience, ensuring strong execution, accountability, and performance across functions. Key Responsibilities Lead and coordinate B2B Sales, B2C, Marketplace, Marketing, Finance, Warehouse & 3PL, and Customer Service. Drive business performance through clearly defined KPIs, targets, and regular performance reviews. Ensure effective execution of sales, marketing, order fulfilment, and customer-service operations. Manage outsourced 3PL/warehouse performance and ensure fulfilment efficiency. Coordinate demand, inventory, product availability, and customer commitments with the Operations Manager – Product Operations. Identify operational bottlenecks and drive timely resolution. Establish and maintain standardized processes, SOPs, and accountability across functions. Provide structured business performance reports, risks, and key decisions required to the CEO/CEO Office. Lead cross-functional reviews and ensure alignment between Business Operations and Product Operations. Key Performance Areas Revenue & sales performance B2B / B2C / Marketplace performance Marketing effectiveness Order fulfilment & warehouse performance Customer service & customer experience KPI achievement Operational efficiency Cross-functional issue resolution Requirements 8–12+ years of experience in business/operations management. Experience managing multiple functions or business verticals. Strong commercial, Marketing and operational understanding. Experience in FMCG, D2C, e-commerce, consumer products, retail, or supplements preferred. Strong analytical, problem-solving, and leadership skills. Experience managing outsourced partners/3PL preferred. Strong ownership, execution, and stakeholder-management capabilities. Degree required; MBA/PGDM/Master’s preferred. What We Are Looking For A business-oriented operator who can connect people, processes, performance, and customer outcomes while building a scalable operating environment.

Customer ServiceFinanceMarketingAnalytical SkillsWarehouse
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Operations Manager – Product Operations

Iron Asylum • Bengaluru

About the Role We are looking for an experienced Operations Manager – Product Operations to lead the company's end-to-end product and supply operations. The role will manage the flow from ingredient and packaging procurement through product development, production, quality coordination, and finished-goods supply to the warehouse. Key Responsibilities Lead ingredient and packaging procurement and supplier coordination. Manage Product Development and coordinate product timelines. Plan and coordinate production with outsourced manufacturing partners. Monitor production schedules, capacity, lead times, and operational risks. Coordinate quality requirements and corrective actions with outsourced manufacturing partners. Ensure timely availability of finished goods to the warehouse. Monitor supply, inventory, replenishment, and production requirements. Manage performance of key suppliers and manufacturing partners. Coordinate demand and supply planning with the Operations Manager – Business Operations. Identify supply and production risks and drive timely corrective action. Establish standardized processes, SOPs, KPIs, and operational controls. Provide structured operational reports, risks, and decisions required to the CEO/CEO Office. Requirements 8–12+ years of experience in operations, supply chain, manufacturing, or related functions. Strong experience in procurement, production planning, and vendor management. Experience managing outsourced/third-party manufacturing preferred. Experience in FMCG, consumer products, supplements, manufacturing, or related industries preferred. Strong understanding of product development and supply planning. Strong analytical, problem-solving, negotiation, and leadership skills. Bachelor's degree required; MBA/PGDM in Operations/Supply Chain preferred. What We Are Looking For A strong product and supply leader who can ensure the right product is developed, produced, and made available at the right time, while building a reliable and scalable supply operation.

Analytical SkillsInventory ManagementProduct DevelopmentVendor ManagementProcurement
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