Collection Executive, Reliance Facility Management (Pune)

Overview: Join Reliance Facility Management as a Collection Executive! You'll play a vital role in managing and recovering outstanding payments, contributing to our operational efficiency. We're a leading facility management provider committed to excellence.

Responsibilities:

• ·        Advise customers of necessary actions and strategies for debt repayment

  ·        Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments.

  ·        Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.

  ·        Receive and Verify Invoices and requisitions for Services

  ·        Prepares daily bank deposit

  ·        Sending Reminders as per Service Charges Collection Policy

  ·        Recommended Actions to be taken for the defaulters as per Service Charges Collection Policy to OA Manager/Building Manager

  ·        Calling owners for Payment of Service Charges as per Collection Policy

  ·        Using Mollak Software for collection and communication to the unit owner

  ·        Issuing all receipts for service charges (email, courier or on hand to the owner) Explain the collection policy and procedures including interest levy

  ·        Making NOC for transfer of Sale for all units/buildings

Requirements:

• Bachelor's degree.
• 1-3 years in collections.
• Proficient in Microsoft Excel, Payment Processing, CRM, Debt Collection Software.
• Strong negotiation and legal compliance knowledge.