Job Description: Customer Support Executive

Position: Customer Support Executive
Experience: 1–3 years
Compensation: ₹9–12 LPA (based on experience & performance)
Location: Remote (PAN India Hiring)
Employment Type: Full-time

Role Overview

We are seeking a customer-focused and enthusiastic Customer Support Executive to join our remote team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and delivering a positive customer experience across all communication channels.

This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic, fast-paced environment.

Key Responsibilities

• Manage customer interactions through calls, emails, and chat in a professional and timely manner.

• Provide accurate and complete information about products and services.

• Resolve issues effectively and ensure customer satisfaction through follow-ups.

• Maintain and update customer records using CRM systems.

• Coordinate with internal teams (sales, operations, and technical support) to resolve escalations.

• Identify areas for process improvement to enhance service delivery.

• Achieve defined service metrics including response time and quality benchmarks.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.

• 1–3 years of experience in customer support, client servicing, or related roles.

• Excellent communication skills — both verbal and written.

• Strong problem-solving, listening, and interpersonal abilities.

• Comfortable using CRM or support tools such as Zendesk, Freshdesk, or HubSpot.

• Ability to work independently and handle pressure in a remote setup.

Good to Have

• Experience in B2B or SaaS support environments.

• Familiarity with ticketing and live chat tools.

• Exposure to handling international customer interactions.

What We Offer

• Competitive salary: ₹9–12 LPA.

• 100% remote opportunity – work from anywhere in India.

• Fast-paced, collaborative, and growth-oriented environment.

• Continuous learning opportunities and career progression pathways.