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Overview: Join Careersource.in as a Chat Support Executive in Ahmedabad! We are a dynamic platform dedicated to connecting talent with opportunity. This role is perfect for an engaging individual passionate about providing exceptional customer service through chat, ensuring a seamless and positive experience for our users. You'll be the first point of contact, resolving queries and guiding users effectively.

Responsibilities:

• Provide prompt and professional support to users via live chat, addressing inquiries and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Manage and respond to emails, ensuring timely and effective communication.
• Utilize knowledge base articles to provide accurate and consistent information.
• Assist users with basic troubleshooting for technical products or services.
• Operate basic office equipment like printers, scanners, and copiers.
• Collaborate with internal teams to escalate complex issues when necessary.

Requirements:

• 1-4 years of experience in customer support, preferably in a chat-based role.
• Excellent communication and interpersonal skills.
• Proficient in data entry and email management.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software (e.g., Salesforce, Zendesk) and Live Chat Software (e.g., Intercom, Olark).
• Good typing speed (WPM).
• Ability to manage multiple chats simultaneously while maintaining high service standards.