About us: Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We're a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it. Opportunity: As a Software Development Engineer II (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems. What you will be working on? Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of front-end development from coding to deploying. Building next-generation web applications with high reusability. This is the early phase of the project and you will do foundational work on multiple aspects. Helping define and improve engineering standards, tooling, and processes Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards What are we looking for? 4+ years of hands-on experience building frontend systems. Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript, VueJS (Version 2/3) & Typescript. Candidates with VueJS are preferred. (We welcome candidates with experience in any frontend language, provided they are open to learning and working with Vue JS.) Experience with SASS / Tailwind CSS is required. Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design. Strong know-how and experience with frontend tooling and best deployment practices are required. An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach. Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner. Ability to iterate and deliver at a fast pace - speed is of the essence. Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.